{"id":100,"date":"2026-09-29T19:36:13","date_gmt":"2026-09-29T19:36:13","guid":{"rendered":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/faq\/"},"modified":"2026-09-29T19:36:13","modified_gmt":"2026-09-29T19:36:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"100\" class=\"elementor elementor-100\">\n\t\t\t\t<div class=\"anps-stretch-container elementor-element elementor-element-671e83b e-con-full e-flex e-con e-parent\" data-anps-stretch=\"true\" data-id=\"671e83b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9211fcb elementor-widget elementor-widget-demo14_faq\" data-id=\"9211fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"demo14_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"d14 d14-w d14-w--faq\"><section class=\"sec\"><div class=\"wrap faq-grid\"><aside class=\"faq-side\"><form class=\"searchbox\" data-rv=\"left\" data-js=\"no-submit\" role=\"search\"><label class=\"sr\" for=\"d14-faq-q-9211fcb\">Search questions<\/label><input id=\"d14-faq-q-9211fcb\" type=\"search\" placeholder=\"Search questions\" data-js=\"faq-search\" autocomplete=\"off\"><button type=\"submit\" aria-label=\"Search\"><svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-3.5-3.5\"\/><\/svg><\/button><\/form><div class=\"faq-cats d1\" data-rv=\"left\" role=\"tablist\" aria-label=\"Question categories\"><button class=\"fcat is-on\" type=\"button\" role=\"tab\" aria-selected=\"true\" data-js=\"faq-cat\">Ordering<span>04<\/span><\/button><button class=\"fcat\" type=\"button\" role=\"tab\" aria-selected=\"false\" data-js=\"faq-cat\">Materials<span>04<\/span><\/button><button class=\"fcat\" type=\"button\" role=\"tab\" aria-selected=\"false\" data-js=\"faq-cat\">Quality &amp; certificates<span>04<\/span><\/button><button class=\"fcat\" type=\"button\" role=\"tab\" aria-selected=\"false\" data-js=\"faq-cat\">Delivery<span>04<\/span><\/button><\/div><div class=\"ss-help d2\" data-rv=\"left\"><img fetchpriority=\"high\" decoding=\"async\" width=\"980\" height=\"653\" src=\"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-content\/uploads\/sites\/15\/2026\/09\/demo14-inspect-machine-1024x682.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-content\/uploads\/sites\/15\/2026\/09\/demo14-inspect-machine-1024x682.jpg 1024w, https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-content\/uploads\/sites\/15\/2026\/09\/demo14-inspect-machine-300x200.jpg 300w, https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-content\/uploads\/sites\/15\/2026\/09\/demo14-inspect-machine-768x512.jpg 768w, https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-content\/uploads\/sites\/15\/2026\/09\/demo14-inspect-machine.jpg 1100w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><p class=\"eb light\">Still stuck?<\/p><h4>Ask the engineer who will make your part<\/h4><a class=\"ph\" href=\"tel:+31570555014\">+31 570 555 014<\/a><a class=\"btn\" href=\"https:\/\/preview.industrial.anpsthemes.com\/demo14\/contact\/\">Contact us<svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/aside><div data-rv=\"up\"><div class=\"faq-group is-on\" role=\"tabpanel\"><p class=\"eb\"><span class=\"n\">01<\/span>Ordering<\/p><h2>Getting a quote and placing an order<\/h2><div class=\"acc\"><div class=\"acc-item is-on\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"true\" data-js=\"acc-toggle\">What do you need from us to quote?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>A drawing or model, the material grade, quantity, required tests and the date you need parts on site. A photo of an existing part helps when we reverse-engineer.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">How quickly do you reply to an enquiry?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Within two working days for standard parts. Complex assemblies can take up to five, and we tell you on day one if so.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Is there a minimum order value?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>No fixed minimum. Very small orders carry a setup charge that we show separately on the quote.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Can we visit the plant before ordering?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Yes. Most first orders start with a visit. Book through the contact page and we arrange a tour and a meeting with the engineer.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"faq-group\" role=\"tabpanel\"><p class=\"eb\"><span class=\"n\">02<\/span>Materials<\/p><h2>Grades, standards and raw material<\/h2><div class=\"acc\"><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Which grades do you pour and forge?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Carbon and low-alloy steels, stainless and duplex, Ni-hard and manganese steel. Ask about anything outside that list.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Do you work to ASTM as well as EN standards?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Yes. We supply to EN, ASTM, DIN and customer specifications, and dual-certify where the grades allow.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Can you match an obsolete grade?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Often. Send the old specification or a sample and our metallurgists propose the closest current grade, then test it.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Where does your scrap come from?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Sorted steel scrap from certified European suppliers, checked on arrival for radiation and chemistry.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"faq-group\" role=\"tabpanel\"><p class=\"eb\"><span class=\"n\">03<\/span>Quality &amp; certificates<\/p><h2>Testing, paperwork and inspection<\/h2><div class=\"acc\"><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">What certificate comes with the parts?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>An EN 10204 3.1 certificate as standard, signed by our lab. 3.2 certificates with third-party witnessing on request.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Which tests can you do in-house?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Spectrometry, tensile, impact down to \u221260 \u00b0C, hardness, ultrasonic, magnetic particle and dye penetrant testing.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">How long do you keep records?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>At least ten years for every heat, furnace chart, test result and inspection report.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Can our inspector attend?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Yes. Book witness points when you order and we schedule them into the production plan.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"faq-group\" role=\"tabpanel\"><p class=\"eb\"><span class=\"n\">04<\/span>Delivery<\/p><h2>Lead times, packing and shipping<\/h2><div class=\"acc\"><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">What are typical lead times?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Four to six weeks for prototypes and six to eight for batches. Framework customers call off from stock in about two weeks.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Do you ship outside Europe?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Yes. We ship to 38 countries and prepare export documents, packing lists and origin certificates in-house.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">How are parts packed?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>On heat-treated pallets or in crates to ISPM 15, with corrosion protection chosen for the transit time.<\/p>\n<\/div><\/div><\/div><div class=\"acc-item\"><button class=\"acc-q\" type=\"button\" aria-expanded=\"false\" data-js=\"acc-toggle\">Can you hold stock for us?<span class=\"pm\" aria-hidden=\"true\"><\/span><\/button><div class=\"acc-a\"><div><p>Framework customers can keep finished parts in our warehouse and call them off as needed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><p class=\"faq-empty\" data-when=\"no-results\" hidden>No question matches your search. Try another word or ask us directly.<\/p><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"anps-stretch-container elementor-element elementor-element-ed44324 e-con-full e-flex e-con e-parent\" data-anps-stretch=\"true\" data-id=\"ed44324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeaccb6 elementor-widget elementor-widget-demo14_icon_cards\" data-id=\"aeaccb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"demo14_icon_cards.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"d14 d14-w d14-w--icon_cards\"><section class=\"sec alt\"><div class=\"wrap\"><div class=\"sec-head c\"><p class=\"eb\" data-rv=\"up\"><span class=\"n\">02<\/span>Other ways to ask<\/p><h2 class=\"d1\" data-rv=\"up\">Pick whichever is fastest for you<\/h2><\/div><div class=\"help-grid\"><div data-rv=\"up\"><div class=\"help\"><span class=\"f-ic\"><svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 4h4l2 5-2.5 1.5a11 11 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2\"\/><\/svg><\/span><h3>Call the plant<\/h3><p>Sales and engineering, Monday to Friday, 06:00\u201318:00.<\/p><b>+31 570 555 014<\/b><\/div><\/div><div data-rv=\"up\" class=\"d1\"><div class=\"help\"><span class=\"f-ic\"><svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"1\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg><\/span><h3>Email sales<\/h3><p>We reply within one working day, usually the same day.<\/p><b>sales@yourcompany.com<\/b><\/div><\/div><div data-rv=\"up\" class=\"d2\"><div class=\"help\"><span class=\"f-ic\"><svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 3h8l4 4v14H6z\"\/><path d=\"M14 3v4h4M9 12h6M9 16h6\"\/><\/svg><\/span><h3>Send a drawing<\/h3><p>Upload it with the grade and quantity and get a route and a price.<\/p><a class=\"more\" href=\"https:\/\/preview.industrial.anpsthemes.com\/demo14\/quote\/\">Request a quote<svg class=\"i\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/pages\/100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/comments?post=100"}],"version-history":[{"count":0,"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/pages\/100\/revisions"}],"wp:attachment":[{"href":"https:\/\/preview.industrial.anpsthemes.com\/demo14\/wp-json\/wp\/v2\/media?parent=100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}